Bagot Pharmacy Supplies reserves the right to disclose any personally identifiable information of our customer base as required by law and/or when we deem it obligatory to protect our businesses rights. We may comply if the provision of such information to our website is required for the purposes of a court order, judicial proceeding or legal process
REMOVAL OF OR CHANGES TO PERSONAL INFORMATION
If at any point your personal information used as an identifier on our website changes, or you decided our services are no longer required you may contact us via email to update or delete it from our database
HOW COLLECTED INFORMATION IS STORED
We understand how important it is for your private information to remain protected and treat the matter very seriously. If you provide us with any sensitive information (i.e. credit card numbers) through our website, we use secure socket layer (SSL) technology for encryption and use this information only in order to complete your order. Credit card details are never stored permanently Our company will always meet industry standards in terms of protection of information submitted to us by our customers at every stage of the transaction
COLLECTION AND USE OF INFORMATION
As stated earlier, Bagot Pharmacy Supplies will often require information from you in order to provide the best possible service. Since we take our customer service relations so seriously, correspondence between us and our customers may be stored on a database for our records. This allows us to provide the best level of specialized customer service for all our customers These records include correspondence via mail, email, phone, fax or direct interaction through our website
I WOULD LIKE TO RECEIVE DIRECT MARKETING MATERIAL VIA EMAIL FROM BAGOT PHARMACY SUPPLIES
If you wish to receive regular emails from Bagot Pharmacy Supplies containing new product launches, discount codes and members only offers please subscribe to our newsletter on the home page or by clicking here You can unsubscribe at any time by clicking here
HOW CAN I GET ITEMS CUSTOM PRINTED?
Simply visit Bagot Press or contact us on 1300 600 292 for more information Printed products include: Labels, dispensary backings and pads, point of sale material, paper and plastic bags, business cards, booklets and catalogues and general print
CAN I HAVE A SAMPLE SENT OUT FIRST?
In those circumstances where bulk buying is probable we are happy to send out a sample of the item/s at the cost of shipping
AM I ABLE TO ORDER PRODUCTS IN BULK QUANTITIES?
Absolutely! There is no limit to the volume of items up for purchase. If an item that you would like is flagged as ‘Out of Stock’, please contact us and we can place a specialty order for you.
DO YOU OFFER STORE CREDIT AS AN ALTERNATIVE?
Unfortunately we cannot offer store credit as an alternative to a monetary refund at this time Please review our refund policy for further information
HOW WILL I BE REFUNDED?
Your funds will be transferred once the goods have been received by Bagot Pharmacy Supplies. We will credit your original method of payment, excluding any shipping charges at this time Please note this can take between 3-5 days to clear
HOW LONG DO I HAVE TO RETURN MY ORDER?
We have a 60 day return policy for full refunds or exchanges
HOW DO I RETURN MY ORDER?
Email customer service as soon as possible. Please quote your invoice number along with the item/s you wish to return and the reason for the return All returns and exchanges are to be sent to: Bagot Pharmacy Supplies, 23 Aruma Street, Regency Park, SA 5010 All customers are responsible for any shipping charges incurred
WHAT IS YOUR RETURNS POLICY?
All businesses operating within Australia must comply with Australian Consumer Law. If you are not completely satisfied with you purchase we will gladly accept exchange or refunds if an item is: • Faulty • Does not match the description provided • Varies from the sample (if provided) All that we require is proof of purchase; although this information will be stored in our system so no problems should arise concerning this issue For a full refund, all items must be returned within 60 days from the date of purchase We do not refund in the instance that you have simply ‘changed your mind’ For more information please follow this link
CAN I COLLECT MY ORDER TO AVOID THOSE PESKY DELIVERY CHARGES?
For those of you who would like to collect their orders from our premises may do so by selecting ‘collect’ during Checkout Orders may be collected during office hours: 8:30am – 4:30pm Monday to Friday. Just enter reception and make it known that you are collecting an online order You can find us at: 23 Aruma Street, Regency Park, South Australia 5010
IS TRACKING AVAILABLE?
Depending on your chosen delivery method, tracking may be available. Once your order has been dispatched you will receive email confirmation along with a tracking number if available Tracking is available for: Australia Post Registered and Express and Star Track
HOW LONG TILL I RECEIVE MY ORDER?
We aim to dispatch all orders within two business days once payment has been cleared
WHAT COUNTRIES DO YOU SHIP TO?
We ship internationally to almost every country. If you require specialty shipping please contact admin for an individualised quote
WHAT ARE MY DELIVERY OPTIONS?
HOW MUCH WILL I BE CHARGED FOR DELIVERY?
Australia We have an established a flat rate of $9.95 for all Australian orders under $150 Orders exceeding $150 will be rewarded with free shipping New Zealand We have established a flat rate of $50.00 for all orders International We offer shipping worldwide however, due to the variation in shipping charges according to weight and location we can only quote shipping by individual cases. Please contact admin should you require a specified shipping quote
WILL I BE TAXED?
In Australia the Goods and Services Tax (GST) is set at 10%. This is already included in the displayed prices
WHAT IF I NEED TO PAY IN A FOREIGN CURRENCY?
All prices displayed on Bagot Pharmacy Supplies are in $AU We accept payments in foreign currency and no additional charges apply on our end. Please check with your own financial institution with regards to additional fees and charges
AM I ABLE TO CREATE A CREDIT ACCOUNT?
For those customers who wish to place bulk orders or make regular purchases please head on over to Bagot Press to create an account Don’t worry, all of the same products are available at Bagot Press – this site has been developed specifically for established and ongoing B2B purchasing
CAN I CHANGE MY ORDER?
In the event that you wish to change or cancel your order, please contact our customer service team on 1300 600 292 approximately one hour after placing your order. Unfortunately after this time, orders have already begun being processed – we like to get the job done at BPS!
HOW DO I APPLY A DISCOUNT CODE?
We may reward customers with discount and promotional codes from time to time. Simply enter in the corresponding code during Checkout and the discount will be subtracted from the total amount Codes are redeemable once only One discount code per customer applies
IS THERE A MINIMUM ORDER QUANTITY?
No. You can place orders as small or as large as you like
WHAT ARE MY PAYMENT OPTIONS?
We currently process all transactions through Paypal. Here you can choose to pay with VISA, VISA Debit and MasterCard Direct bank transfer is also available. Payment details are forwarded on once this option has been selected For our existing or long-term customers we are happy to charge your current Bagot Press account. Payment is invoiced at the beginning of each month and payment is required within 30 days